Hearthly LLC is committed to providing a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund options:

1. Return Period

You have 30 days from the date you receive your item to submit a return request.

Orders returned after 30 days will not be accepted.

2. Return Requirements

The item must be new, unused, and include the original packaging and all accessories.

Items damaged due to misuse, obvious use, or tampering are not eligible for returns.

3. Return Process

Please contact customer service at marvintatum@hearthlylife.com and provide your order number and reason for return.

Upon receipt of your request, customer service will confirm your return and provide a return address.

Please package the item properly and return it to ensure it is not damaged during shipping.

Once we have received and inspected the returned item, we will process your refund within 5-7 business days.

4. Refund Method

Refunds will be made to your original payment account.

Shipping costs incurred for returns are the customer’s sole responsibility, unless due to product quality issues.

Refund processing time may vary depending on the payment method, but is generally completed within 7-10 business days.

5. Exchange Service

If you require an exchange, please indicate this when submitting your return request, and Customer Service will assist you with the exchange process.

Exchange requests must also be submitted within 30 days.

6. Contact Us
If you have any questions about our return policy, please feel free to contact us at marvintatum@hearthlylife.com.