1. How do I place an order?
   You can browse the products directly on our website, select the desired quantity, click “Add to Cart,” and follow the prompts to complete the checkout process.
2. What are the payment methods?
   We accept a variety of payment methods, including major credit and debit cards, as well as secure third-party payment platforms.
3. When will my order be shipped?
   Once payment is confirmed, it will generally be packaged and delivered to the shipping company within 1-3 business days.
4. How do I track my order?
   All orders are provided with a tracking number. You can check the shipping status at any time through the shipping company’s website or the order page on our website.
5. How long does shipping take?

Standard Shipping: 4-7 business days

Express/Expedited Shipping: 2-4 business days

International Orders: 7-21 business days

6. How do I request a return or exchange?
   Please contact us within 30 days of receiving your order at marvintatum@hearthlylife.com with your order number and reason for return. Customer Service will assist you with the return process.
7. How long does a return refund take?
   After receiving the returned item and confirming it’s in good condition, we’ll process the refund within 5-7 business days. Refunds typically arrive within 7-10 business days, depending on the payment method.
8. What if the item is damaged or missing?
   If you receive a damaged or missing item, please contact us within 48 hours with photos and order information, and we’ll assist you.
9. Do you ship internationally?
   We offer shipping to some international destinations, but you must contact us in advance to confirm shipping. Shipping costs and time will be calculated based on your destination.
10. How can I contact us?
    If you have any questions or need assistance, please contact us at marvintatum@hearthlylife.com.